Cancellation & Refund policy

Cancellation policies

  • The company reserves the right to alter, amend, postpone or cancel any of the tours published on website or any other promotional material, without assigning any reason.
  • TERRAVELLER.COM and/or Operator reserves all rights to change/modify any event/program.
  • In situation where cancellation of any event is due to reasons beyond our control like political unrest, natural calamities, transport failures etc. no refund shall be payable.

Refund policies

  • Each activity hosted on site is arranged by respective OPERATORS considering normal weather. In case of occurrence of any natural calamities, if event is cancelled, in such circumstances NO REFUND will be provided.  
  • TERRAVELLER.COM and/or operator reserves all rights to cancel any event and in that case only, all fees accepted as "program fees/event fees" (except CONVENIENCE CHARGES) will be refunded within 15 working days after the date of cancellation.

In case of Cancellation or change initiated by terraveller.com/operator

We will endeavor to advise you of any changes known at the time of booking. We plan the arrangements many months in advance and may occasionally have to make minor changes.. Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change.

However in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. In such situations we might be forced to change the itinerary or even cancel an event. In case of a change /cancellation, you will have the choice of either:

  • accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
  • Cancelling your event, in which case you shall receive a full refund*, ie base fee. (taxes, convenience charges won't be refunded)

*The refund would always be in the form of a voucher (validity 6 months) if the change or cancellation arises from circumstances amounting to “force majeure” or from any other reason beyond our control. However, for cancellations made otherwise, the participant would have a choice between voucher of 12 month validity or refund in bank account.

In case of changes/cancellation of the event after departure

  • When the change or cancellation arise from circumstances amounting to “force majeure” or for any other reason beyond our control Neither the company nor operator not be liable to refund the amount already deposited.
  • When the change or cancellation arising otherwise: We will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject the same for good reason then we will return you to your point of departure and refund you for any unused services, as appropriate. The refund would be primarily made in the form of a voucher (3 month validity). However, in case the participant desires, the same amount can also be refunded in Bank account.

In case of drop out by the participant in between the event

We shall not be liable to make any refund in such situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on actual basis.

In case of Emergency Evacuation

While we do have first aid and experts available on all our events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be covered by the participant.

For events/programs of 1 day to 4 days -

Sr No Cancellation done Refunds
1) Before 10 days of event/trip/departure date 90%
2) Between 6 to 10 days prior to departure date 50%
3) Within 5 days prior to departure 10%

For events/programs of more than 4 days -

Sr No Cancellation done Refunds
1) 30 days prior to departure date 90%
2) Between 16 to 29 days prior to departure date 50%
3) Within 15 days prior to departure date NULL

All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid.

Cancellations can be made through 

  • "Cancel" option available in your dashboard/my orders.
  • Send request to cancel order on support@terraveller.com from registered email id with your contact number. (Other information may required by our representative to process the request to validate if the request is raised from responsible participant/individual.)
Copyright © 2017-present Terraveller.com. All rights reserved.