What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|FORM_KEY||Stores randomly generated key used to prevent forged requests.|
|PHPSESSID||Your session ID on the server.|
|GUEST-VIEW||Allows guests to view and edit their orders.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE-SECTION-INVALIDATION||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|X-MAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
|MAGE-TRANSLATION-STORAGE||Facilitates translation of content to other languages.|
What personal information does Company collect?
The information we gather from customers enables us to personalize and improve our Services. We collect the following types of information from our customers:
PERSONAL INFORMATION YOU PROVIDE TO US: We may receive and store any information you enter on our Website or provide to us in any other way. This could include but are not limited to Personal Information which we receive and store when you
Fill in any form on our Website, such as when you register or update the details of your user account, or when you supply ID verification information;
Access or use the Website, such as to search for or post services, experience or activities, make or accept bookings, pay for services, experiences or activities, post comments or reviews, or communicate with other users;
Link your account on a third party site such as social networking sites (e.g. Facebook) to your Terraveller.com account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you;
Your communication with Terraveller.com.
The types of Personal Information collected include your full name, credit card / debit card information, email address, mobile number, zip code, IP address, browser information, username, password, historical purchase data and any other information necessary for us to provide our Services. The Personal Information you provide may be used for such purposes as responding to your requests for certain Services, customizing the content you see, and communicating with you about new Services or relevant offers.
PERSONAL INFORMATION COLLECTED AUTOMATICALLY: We receive and store certain types of information whenever you interact with our Website or use our Services. Company automatically receives and records information on our server logs from your browser, which may include your IP address, cookie information, web browser, device type, the dates and times you viewed pages, and the page you requested.
Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Website and its components, similar to TV ratings that indicate how many people watched a particular show. Company only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or Services so that we can make the Website appealing to as many customers as possible, and improve those Services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or Services. We share this type of statistical data so that our partners also understand how often people use the Website or Services, so that they, too, may provide you with an optimal online experience. Company may also use this usage information to deliver customized third party advertisements and information and to track your entries, submissions, and the status of any promotions or other activities. Again, Company never discloses aggregate information to a partner in a manner that would identify you personally.
MOBILE DATA AND LOG DATA:
When you use certain features of our platform, in particular our mobile applications or when you access our Website from your mobile we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Website or specific features of the Website). If you access the Website through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location- tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Website, regardless of whether you are registered with Terraveller.com or logged in to your Terraveller.com account, such as your IP Address, the date and time you access or use the Website, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
THIRD PARTY SOCIAL PLUGINS:
Our Website may use social plugins which are provided and operated by third-party companies, such as Facebook's Like Button, Share Button etc.
E-MAIL & MOBILE COMMUNICATIONS:
We may use your email address and mobile number to contact you for administrative purposes, customer service purposes, promotional purposes, to address intellectual property infringement, rights of privacy, or defamation issues. We often receive a confirmation when you open an email/message from Company if your computer supports this type of program. Company uses this confirmation to help us make emails and messages more interesting and helpful. When you receive e-mail from Company, you can opt out of receiving further e-mails by following the included instructions to unsubscribe.
WHAT ABOUT COOKIES?
How does Terraveller.com use and process the Personal Information that you provide or make available? We use, store and process Personal Information about you for the following general purposes:
- To enable you to access and use the Website;
- To operate, protect, improve and optimize the Website, Terraveller.com’ business and our users’ experience, such as to perform analytics,
- To help create and maintain a trusted and safer environment on the Website and Services such as fraud detention and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying and identifications provided by you, and conducting checks against databases such as public government databases;
- To send you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you;
- Where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about Terraveller.com or general promotions for Merchant campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the “Account” section) when you login to you Terraveller.com account;
- To administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events; and
- To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
How does Terraveller.com use and process User communications?
We may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, or analyse your communications with other users exchanged via the Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Website may scan and analyse messages to mask contact information and references to other websites. This helps to prevent fraudulent persons from asking customers to send them money outside of the Website, such as by bank transfer or other money transfer methods. We may also scan, review or analyse messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyse your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Website, you consent that Terraveller.com, in its sole discretion, may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, analyse, and store your communications, whether done manually or through automated means.
Will Company share any of the Personal Information it receives?
Personal Information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described below.
Affiliated Businesses We Do Not Control: We anticipate that we may become affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may sell items to you through the Website. In other situations, Company may provide Services jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is related to such transactions with that affiliated business. In other instances, a third party business may provide website hosting and maintenance services for us, and we may share your Personal Information with them solely to the extent it is necessary for these service providers to complete their contractual obligations with us.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or Services to you. Unless we tell you differently, Company's agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
Financial Information: As stated above, we may have access to a secured portion of your financial information, which is collected and stored by our Payment Processor. We may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Website.
Promotional Offers: We may send offers to you on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send an email with your request to firstname.lastname@example.org
Protection of Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Information You Choose to Share: Any Personal Information you voluntarily choose to include in a publicly accessible area on the Website will be available to other users who access that content. This also applies to information you choose to make available through features that connect to third party services, such as Twitter or Facebook. We may also syndicate content exposed in public areas of the Website to third party services. Once you make your Personal Information available in any of these ways, it may be collected and used by the recipients without restriction.
With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Conditions of use
Third party websites; Applications
SPECIFICALLY, THE WEBSITE WILL LINK TO SOCIAL MEDIA WEBPAGES INCLUDING FACEBOOK WEBPAGES AND PROVIDE LINKS TO VARIOUS SOCIAL MEDIAL APPLICATIONS. COMPANY HAS NO CONTROL OVER THE PRIVACY PRACTICES OF SUCH SOCIAL MEDIA PLATFORMS OR THE PRIVACY PRACTICES OF THE OWNERS OR OPERATORS OF ANY OF THE APPLICATIONS.
Neither the Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This Website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by the Website and Terraveller.com. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Is Personal Information about me secure?
Your Company account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
Company endeavours to protect user information to ensure that user account information is kept private, however, Company cannot guarantee the security of user account information.
Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
What Personal Information can I access?
Company allows you to access certain Personal Information about you for the purpose of viewing, and in certain situations, updating that information. Please see your account settings for your options.
What choices do I have?
You may decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Website. You may change or delete your pro le information at any time by accessing your account preferences page through the Website.
You may request deletion of your Company account by sending an e-mail to connect@Terraveller.com. Please note that some information may remain in our records after deletion of your account.
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate steps. We may post a notice through the Website if such a breach occurs. Depending on where you live, you may have a legal right to receive a notice of a security breach in writing.
International visitors to the Website
The Website is hosted in Singapore and the Company, Terraveller.com, is registered in India. If you choose to use the Website from other regions of the world with laws governing data collection and use that may differ from Indian law, then please note that you are transferring Personal Information outside those regions to India and by providing such information you consent to that transfer.
Questions or concerns
If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at email@example.com. We will make every effort to resolve your concerns.