Privacy Policy

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Terraveller.com Private Limited ("Company" or “we”) doing business as ‘Terraveller.com’, knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By visiting the http://archive.terraveller.com Aka Terraveller Travel Hub website and its section names, or otherwise accessing any other linked pages, features, content, or services offered from time to time by Company in connection therewith (collectively, the "Website"), you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

What does this Privacy Policy cover?
This Privacy Policy covers Company's treatment of personally identifiable information ("Personal Information") that Company gathers when you access the Website and when you use Company's services (“Services”). The Privacy Policy outlines the obligations and requirements of you as the user of the Services as well as those of Terraveller.com as the owner of the Website and further outlines the way the Website processes, stores and protects user data and information. This Privacy Policy does not apply to the practices of companies that Company does not own or control, or to individuals that Company does not employ and manage.

What personal information does Company collect?
The information we gather from customers enables us to personalize and improve our Services. We collect the following types of information from our customers:

PERSONAL INFORMATION YOU PROVIDE TO US: We may receive and store any information you enter on our Website or provide to us in any other way. This could include but are not limited to Personal Information which we receive and store when you

Fill in any form on our Website, such as when you register or update the details of your user account, or when you supply ID verification information;
Access or use the Website, such as to search for or post services, experience or activities, make or accept bookings, pay for services, experiences or activities, post comments or reviews, or communicate with other users;
Link your account on a third party site such as social networking sites (e.g. Facebook) to your Terraveller.com account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you;
Your communication with Terraveller.com.
The types of Personal Information collected include your full name, credit card / debit card information, email address, mobile number, zip code, IP address, browser information, username, password, historical purchase data and any other information necessary for us to provide our Services. The Personal Information you provide may be used for such purposes as responding to your requests for certain Services, customizing the content you see, and communicating with you about new Services or relevant offers.

FINANCIAL INFORMATION: We may have access to certain financial information you provide to us through the Website, such as your payment method (valid credit card number, type, expiration date or other financial information); that information is collected and stored by our third party payment processing company (the “Payment Processor”), which may in turn provide us with a secured portion of your financial information in order to complete transactions made through the Website. You acknowledge that the use and storage of your financial information is governed by the Payment Processor’s applicable terms of service and privacy policy.

PERSONAL INFORMATION COLLECTED AUTOMATICALLY: We receive and store certain types of information whenever you interact with our Website or use our Services. Company automatically receives and records information on our server logs from your browser, which may include your IP address, cookie information, web browser, device type, the dates and times you viewed pages, and the page you requested.

Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Website and its components, similar to TV ratings that indicate how many people watched a particular show. Company only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the Website or Services so that we can make the Website appealing to as many customers as possible, and improve those Services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our Website or Services. We share this type of statistical data so that our partners also understand how often people use the Website or Services, so that they, too, may provide you with an optimal online experience. Company may also use this usage information to deliver customized third party advertisements and information and to track your entries, submissions, and the status of any promotions or other activities. Again, Company never discloses aggregate information to a partner in a manner that would identify you personally.

We may also obtain information, including Personal Information, from third parties and sources other than the Website, such as advertisers, or other users who import your email address to their address book. We may also, at your discretion, receive information from third party services that provide a mechanism to expose information you have provided to such third party through use of an application program interface (API), such as Facebook Connect, Google etc.. If we combine or associate information from other sources with Personal Information that we collect through the Website, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

MOBILE DATA AND LOG DATA:
When you use certain features of our platform, in particular our mobile applications or when you access our Website from your mobile we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Website or specific features of the Website). If you access the Website through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location- tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.

We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Website, regardless of whether you are registered with Terraveller.com or logged in to your Terraveller.com account, such as your IP Address, the date and time you access or use the Website, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.

THIRD PARTY SOCIAL PLUGINS:
Our Website may use social plugins which are provided and operated by third-party companies, such as Facebook's Like Button, Share Button etc.

As a result of this, you may send to the third-party company the information that you are viewing on a certain part of our Website. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third- party company, then the third party may be able to link information about your visit to our Website to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party. Please refer to the third party's privacy policy to and out more about its data practices, such as what data is collected about you and how the third party uses such data.

E-MAIL & MOBILE COMMUNICATIONS:
We may use your email address and mobile number to contact you for administrative purposes, customer service purposes, promotional purposes, to address intellectual property infringement, rights of privacy, or defamation issues. We often receive a confirmation when you open an email/message from Company if your computer supports this type of program. Company uses this confirmation to help us make emails and messages more interesting and helpful. When you receive e-mail from Company, you can opt out of receiving further e-mails by following the included instructions to unsubscribe.

WHAT ABOUT COOKIES?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. We use cookies to enhance visitors' experiences, to learn more about their use of the Website and to improve the quality of our Services.

Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of our Website's most attractive features. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser or mobile application. We may, either directly or through third party companies and individuals we engage to provide services to us, also continue to track your behaviour on our own Website for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Website and pay for your activities on the Website. We may also, either directly or through third party companies and individuals we engage to provide services to us track your behaviour on our own Website to market and advertise our Services to you on the Website and third party websites. Third parties that use cookies and other tracking technologies to deliver targeted advertisements on our Website and/or third party websites may offer you a way to prevent such targeted advertisements by opting-out at websites of industry groups such as the Network Advertising Initiative and/or the Digital Advertising Alliance . You may also be able to control advertising cookies provided by publishers, for example Google's Ad Preference Manager. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising on or about the Website – it just will not be tailored to your interests. Third parties may not collect information about users' online activities on the Website except as described in this Privacy Policy.

Advertisements appearing on the Website may be delivered to users by our advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Company and does not cover the use of cookies by any advertisers.

How does Terraveller.com use and process the Personal Information that you provide or make available? We use, store and process Personal Information about you for the following general purposes:

  • To enable you to access and use the Website;
  • To operate, protect, improve and optimize the Website, Terraveller.com’ business and our users’ experience, such as to perform analytics,
  • To help create and maintain a trusted and safer environment on the Website and Services such as fraud detention and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying and identifications provided by you, and conducting checks against databases such as public government databases;
  • To send you service, support and administrative messages, reminders, technical notices, updates, security alerts and information requested by you;
  • Where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about Terraveller.com or general promotions for Merchant campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the “Account” section) when you login to you Terraveller.com account;
  • To administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events; and
  • To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.


How does Terraveller.com use and process User communications?
We may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, or analyse your communications with other users exchanged via the Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Website may scan and analyse messages to mask contact information and references to other websites. This helps to prevent fraudulent persons from asking customers to send them money outside of the Website, such as by bank transfer or other money transfer methods. We may also scan, review or analyse messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyse your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Website, you consent that Terraveller.com, in its sole discretion, may, either directly or through third party companies and individuals we engage to provide services to us, review, scan, analyse, and store your communications, whether done manually or through automated means.

Will Company share any of the Personal Information it receives?
Personal Information about our customers is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only as described below.

Affiliated Businesses We Do Not Control: We anticipate that we may become affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may sell items to you through the Website. In other situations, Company may provide Services jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share your Personal Information that is related to such transactions with that affiliated business. In other instances, a third party business may provide website hosting and maintenance services for us, and we may share your Personal Information with them solely to the extent it is necessary for these service providers to complete their contractual obligations with us.

Related entities: We may allow our related entities such as our subsidiaries, and their employees, to use and process your Personal Information in the same way and to the same extent that we are permitted to under this Privacy Policy. These related entities comply with the same obligations that we have to protect your Personal Information under this Privacy Policy.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or Services to you. Unless we tell you differently, Company's agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.

Financial Information: As stated above, we may have access to a secured portion of your financial information, which is collected and stored by our Payment Processor. We may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Website.

Promotional Offers: We may send offers to you on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send an email with your request to contact@terraveller.com

Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Company, or substantially all of its assets were acquired, or in the unlikely event that Company goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Company may continue to use your Personal Information as set forth in this Privacy Policy.

Protection of Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Company, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Information You Choose to Share: Any Personal Information you voluntarily choose to include in a publicly accessible area on the Website will be available to other users who access that content. This also applies to information you choose to make available through features that connect to third party services, such as Twitter or Facebook. We may also syndicate content exposed in public areas of the Website to third party services. Once you make your Personal Information available in any of these ways, it may be collected and used by the recipients without restriction.

With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Conditions of use
If you decide to visit the Company Website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our User Agreement i.e. Terms and Conditions of Use, including limitations of liability, jurisdiction of courts and governing law. Kindly refer to the Terms and Conditions of Use (“User Agreement”) as set out in the Website.

Third party websites; Applications
Company Services may permit you to link to other websites on the Internet, and other websites may contain links to the Website. Although the Website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.) These other websites are not under Company control, and such links do not constitute an endorsement by Company of those other websites or the services offered through them. The privacy and security practices of websites linked to or from the Company websites are not covered by this Privacy Policy, and Company is not responsible for the privacy or security practices or the content of such websites. Users should therefore note they click on external links at their own risk and the Website and Terraveller.com cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SPECIFICALLY, THE WEBSITE WILL LINK TO SOCIAL MEDIA WEBPAGES INCLUDING FACEBOOK WEBPAGES AND PROVIDE LINKS TO VARIOUS SOCIAL MEDIAL APPLICATIONS. COMPANY HAS NO CONTROL OVER THE PRIVACY PRACTICES OF SUCH SOCIAL MEDIA PLATFORMS OR THE PRIVACY PRACTICES OF THE OWNERS OR OPERATORS OF ANY OF THE APPLICATIONS.

Neither the Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This Website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by the Website and Terraveller.com. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Is Personal Information about me secure?
Your Company account Personal Information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

Company endeavours to protect user information to ensure that user account information is kept private, however, Company cannot guarantee the security of user account information.

Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

What Personal Information can I access?
Company allows you to access certain Personal Information about you for the purpose of viewing, and in certain situations, updating that information. Please see your account settings for your options.

What choices do I have?
You may decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Website. You may change or delete your pro le information at any time by accessing your account preferences page through the Website.

You may request deletion of your Company account by sending an e-mail to connect@Terraveller.com. Please note that some information may remain in our records after deletion of your account.

You may opt out of certain email communications during the registration process. However, by registering, you opt in for occasional contests and other promotions managed by the Company through a few internal Company lists. You can choose to opt out of these contests or promotion lists at any time by following the link in any of the emails you may receive. By registering, you also agree to receive the promotional and offer emails. We use your zip code to determine your location and Services most suited for you. You can opt out of this email at any time by following the link in the email you receive. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing such legal notices for changes.

Data Security
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate steps. We may post a notice through the Website if such a breach occurs. Depending on where you live, you may have a legal right to receive a notice of a security breach in writing.

International visitors to the Website
The Website is hosted in Singapore and the Company, Terraveller.com, is registered in India. If you choose to use the Website from other regions of the world with laws governing data collection and use that may differ from Indian law, then please note that you are transferring Personal Information outside those regions to India and by providing such information you consent to that transfer.

Changes to this Privacy Policy
Company may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. Users are bound by any changes to the Privacy Policy when he or she uses the Website after such changes have been rst posted.

Questions or concerns
If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at contact@terraveller.com. We will make every effort to resolve your concerns.

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